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This is a non-regulated loan provider under the BoT/FPO.

PROSPERA NEXUSCompany Limited

Account & data

Delete your account and personal data

How to request deletion of your “Prospera” app account, operated by Prospera Nexus Company Limited. You can request it yourself without installing the app.

How to request deletion

  1. 1Open cancel.prosperanexus.com in any browser.
  2. 2Enter the 10-digit mobile number you registered with (starting with 0) and tap “เข้าสู่ระบบ” (Log in).
  3. 3Verify your identity with the OTP sent to that number.
  4. 4Confirm the account deletion. The result is shown on screen and we confirm by SMS.
Go to the account deletion page

Other ways to ask

If you cannot log in, email cs@prosperanexus.com or dpo@prosperanexus.com with your full name and registered mobile number. We will verify your identity before acting. You can use the same addresses to delete some of your data without deleting the account.

Data that is deleted

  • Account and login data
  • ID card images, face images and face-match results, where no legal duty requires us to keep them
  • Device data, finance-related SMS data and the installed-apps list
  • Approximate location data
  • Reference persons you entered
  • Customer service records not related to a loan agreement

Data we must keep by law

Loan agreements, repayment history and transaction records
Kept for 10 years after the loan is closed, the limitation period under the Civil and Commercial Code, to establish, exercise or defend legal claims.
Customer identification data (name, national ID number)
Kept for 5 years after the relationship ends, under the Anti-Money Laundering Act.
Accounting and tax records
Kept for 5 years under the Accounting Act and the Revenue Code.

Retained data is access-restricted and used only for the purposes above. When the period ends it is deleted, destroyed or anonymised.

Timing and conditions

  • We complete requests within 30 days of receiving a complete request.
  • If you have an outstanding loan, deleting the account does not cancel the debt. We deactivate the account and stop collecting new data immediately, keep only the data needed for the agreement until it is repaid, then delete it on the schedule above.
  • Deleted accounts cannot be restored. To use the service again you need to register a new account.

See section 8.4 (Account cancellation) of the privacy policy for more detail. Read the privacy policy

App and developer

App name
Prospera
Developer and provider
Prospera Nexus Company Limited (บริษัท พรอสเพอร่า เน็กซัส จำกัด)
Company registration no.
0105569181481

The “Prospera” app is provided by Prospera Nexus Company Limited (registration no. 0105569181481) through the official website www.prosperanexus.com.